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CUSTOMER SERVICE CENTRE

At JYSK, we put all our customers first by providing them with customer service, which is relevant, inspiring and enjoyable to make their everyday life easier. 

Our Customer Service Centre anticipate what our customers need and want in every contact with JYSK - in store, online, on the phone or at home. We serve our customers in multiple channels including phone, webchat, social media and email. 

When working in our Customer Service Centre, you will have exciting days where none is like the other. Moreover, you will work closely together with our suppliers, stores and various departments in JYSK to obtain together seamless customer experiences and a high level of service at all contact points. 

Working at our Customer Service Centre means giving our customers the best experience.

 

CUSTOMER SERVICE SUPPORTER

As a Customer Service Supporter you will listen to our customers' needs and situation. Moreover, you will handle their requests via multiple channels. These requests will typically be questions about products, delivery and claim inquiries, as well as providing them with sales service.

In this role, you will set up services, gather feedback, handle multiple systems and build valuable relationships - all while providing the best customer service.

CUSTOMER SERVICE AREA RESPONSIBLE

As Customer Service Area Responsible, you will be part of the operational team, taking care of our customers needs. At the same time, you will get the possibility of achieving goals within your own area of responsibility, which will demonstrate your ability to continue further in your Customer Service career. 

As an Area Responsible you will get the chance to become an expert in one or more Customer Service areas, being able to train your team members by sharing best practices from your area.

CUSTOMER SERVICE TEAM LEADER

As a Customer Service Team Leader, you will be in charge of leading your team towards the goals set together with the Customer Service Manager. Together with them, you will also plan and manage the day to day team tasks. 

When working as Customer Service Team Leader you play a valuable role in developing your team, whilst creating a good and motivating atmosphere for everyone.

As a Customer Service Manager, you will have the overall responsibility of the Customer Service Center operations and the follow-up on relevant key figures. Also, you will secure the training, development and motivation of your team. 

Overall, your most important task will be to ensure that your team is providing our customers with excellent Customer Service every single day.

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